Production-ready
AI agents in 6–10 weeks.

It is the starting price for the standard scope — one agent, one knowledge base of up to 5,000 documents, six tool integrations, deployment in af-south-1, 30 days of support. Your final fixed price is confirmed at the end of the scoping phase, before any contract is signed. Once signed, the price does not move unless you formally request additional scope, which is quoted in writing and re-signed before work continues.

Token costs sit on your provider account, not ours, so you have full visibility. We model expected token usage during scoping based on the conversation pattern, the average context size, and expected daily volume. As an order-of-magnitude reference, a tier-1 customer-support agent handling a few thousand conversations a month typically lands between R3,000 and R8,000 in monthly LLM cost on Anthropic Claude. This is independent of the implementation fee and can be capped via budget alerts.

By default, all production data sits in AWS af-south-1 (Cape Town, South Africa) — the same default our enterprise platform uses. We can also deliver into Azure South Africa North or GCP Johannesburg if your group security policy dictates a specific provider. PII-scrubbed payloads are the only data ever sent to an external LLM provider, and that boundary is enforced by middleware, not policy.

You do. The source code, infrastructure-as-code (Terraform), CI/CD configuration, runbooks, the test corpus, and the POPIA documentation are committed to your repositories during the engagement — not at the end. sonofgraig retains no proprietary lock-ins on the agent or its knowledge base. If you choose not to convert to a platform subscription, the agent runs on standard open-source components your team can maintain.

Yes — through a formal change request. Common extensions are an additional knowledge base (typically +R20K), an additional agent (+R45K), or an additional integration beyond the standard six (priced per integration). Change requests are quoted in writing, signed by both parties, and only billed once accepted. We will never present an unexpected line item at the end of the engagement.

Priority response on issues, retrieval tuning when answers drift, prompt iteration based on real-world usage, and minor adjustments to tool configurations. It does not cover net-new features, additional integrations, or operational on-call — those are quoted as continued support from R12K/month or are included on a platform subscription.

Yes. sonofgraig has a pre-signed Data Processing Agreement covering processing activities, lawful basis, security controls, sub-processors, and transfer mechanisms. It is available for download from our trust centre at /dpa and your legal team can mark up departures from the standard text during contracting.

No subscription is required to engage the service — that is the point. Many customers buy this engagement specifically to validate the technology and the supplier before committing to recurring spend. If you do convert at close, the first three months on the corresponding plan are credited against the implementation fee, which effectively returns R7,500 of free Growth-tier usage.

Yes — sonofgraig is B-BBEE certified and CIPC registered. B-BBEE spend certificates are issued per invoice. All commercial documentation is available to your procurement team for supplier on-boarding.